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A ribbon stating "FAQs".
  • Are there ATMs inside the event?
    Our only ATM is outside of the event prior to entry.
  • Can I bring a birthday cake inside my VIP Rink-Side Cabana?
    Yes, you may but we require coordination with our team prior by contacting
  • Are there refunds or exchanges?
    All sales are final. There are no refunds.
  • Are animals invited?
    We love Rudolph, but no animals please! Service dogs are welcome!
  • Does the VIP cabana include admission?
    VIP cabanas do NOT include admission. It also does NOT include ice skating. To see more details visit the VIP & Parties page. For additional questions please contact with cabana questions.
  • What items are prohibited?
    The following is a list posted of prohibited items for this event: knives/weapons etc., drugs & drug paraphernalia, gang related clothing and items, disorderly conduct, wallet chains, costumes, pepper spray, coolers, flashlights and laser pointers, and outside food & beverage.
  • Do you accept cash or only credit or debit cards?
    Debit/Credit Card only! We are cashless!
  • Is there a charge for parking?
    Yes. The OC Fair & Event Center charges $12 per vehicle.
  • Do you rent wheelchairs or scooters?
    We have rentable scooters!
  • Are outside food and drinks allowed?
    No outside food or drink permitted. Yummy seasonal treats and delicious concessions available on site! Unopened, sealed or empty water bottles, baby food, and food for guests with special dietary restrictions in limited quantities are permitted. Bags will be inspected upon arrival and items that are not permitted will have to be kept in your vehicle during your visit. We appreciate your understanding and cooperation with our policy.
  • Are there any COVID-19 entry protocols?
    Please check current face covering requirements. We continue to update our health and safety processes based on guidance from the state of California and local health officials. If planning to travel, please check and follow the Centers for Disease Control and Prevention (CDC) recommendations and any State travel advisories. Do not travel to or enter the Winter Fest OC premises unless you are free of any COVID-19 symptoms and otherwise comply with the requirements of such advisories and restrictions. An inherent risk of exposure to COVID-19 exists in any public place where people are present. Learn more here.
  • What happens if it rains?
    Winter Fest is open rain, shine, sleet or snow! Select entertainment or rides may be delayed, canceled or not available without prior notice due to inclement weather conditions.
  • Am I able to leave the event and re-enter?
    You are allowed re entry with a valid hand stamp and admission ticket, the OC Fair & Event Center requires you must pay for parking every time you leave the parking lot.
  • Can guests with special needs attend?
    All guest are welcome! The OC Fair & Event Center provides disabled persons parking. If you need extra assistance, please contact us at or visit the Guest Services booth in The Hangar Building when at Winter Fest OC.
  • Can I buy tickets at the door?
    A limited number of tickets will be available for purchase at the door, online ticket sales are highly encouraged.
  • Is the trackless train wheelchair accessible?
    Yes, our trackless train is wheelchair accessible!
  • Can I bring my own ice skates?
    No outside skates. Ice Skating Session includes ice skates to use.
  • Are there height restrictions for Snowflake Summit Ice Tubing?
    Ice tubing height requirement is 42″ with no lap sitting and closed toe shoes must be worn.
  • Do you have lockers to store my shoes while ice skating?
    Shoe cubbies will be available.


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